FAQs
Frequently asked questions
We answer your questions about clearance and cleaning
Pricing and quotes
Is the quote free?
Yes, 100% free and no obligation. Fast response within 24 hours.
How is the price calculated?
We calculate based on size, volume and access to give you a clear, fixed price.
Are there hidden costs?
No. Fixed quote before we start, no surprises.
Can I get a quick quote by phone?
Yes, we give you a quick estimate on the call and confirm it with a visit or photos.
Do you send a detailed quote by email?
Yes, we send a detailed quote by email with scope, timings and conditions, with no obligation.
Do you offer discounts for multiple services?
Yes, combining services optimises time and cost.
Which payment methods are available?
We accept card, bank transfer and cash. If you pay by bank transfer, it must be completed when the team arrives on site to start the service.
When do I need to pay for the services?
Payment is made at the end of the service, directly with the team on site, with full transparency.
Do you issue invoices for the services provided?
Yes. We issue the corresponding invoice with all tax details at the end of the service.
Timeframes and availability
How long does the service take?
Most clearances are completed in 1 day. Deep cleaning may take 2–4 days.
How long can the clearance take?
It depends on volume, access and property type. In complex cases it may extend to several days, always with clear planning.
Do you offer 24/7 emergencies?
Yes, we offer urgent services for special situations.
Can you perform the service discreetly?
Yes, we can adjust the day and time to minimise disruption to neighbours and communities, with maximum discretion.
How far in advance should I book?
We recommend 48–72 hours, although we can adapt to urgent cases.
Do you work at weekends?
Yes, we provide services on Saturdays and Sundays upon request.
Can you collect the key from another address?
Yes, we arrange key collection from another address or via concierge, with full security and punctuality.
Documentation and permits
Do I need community permits?
In some cases, yes. If required, we will guide you on how to request them.
Do you issue waste management certificates?
Yes, we provide traceability documentation at the end.
Can you manage municipal permits?
For bulky removals we can coordinate public road occupancy permits.
Do you require a contract?
We formalise the quote and conditions in writing for your peace of mind.
What do you do with personal documents?
We identify and store them carefully. If requested by the client, we arrange secure destruction.
Waste types and management
Do you remove furniture and appliances?
Yes, we remove furniture and appliances with an authorised manager.
Do you buy contents, furniture, appliances or other items?
We do not buy items directly, but we can help sell them or transport them to the buyer if needed.
Do you manage construction rubble?
Yes, we remove rubble and deliver it to authorised sites.
What do you do with reusable items?
We sort items and prioritise reuse or donation with the client’s authorisation. We work with local organisations to give items a second life whenever possible.
Do you remove scrap metal?
Yes, we have specific management for scrap and metals.
Do you manage hazardous waste?
If they appear, we coordinate with authorised managers according to regulations.
Besides collections, do you provide cleaning services?
Yes, we provide post-build cleaning, deep cleaning, disinfection and maintenance depending on the property.
Special situations
Do you handle inheritance clearances?
Yes, we work sensitively and advise on documentation.
I have belongings I want to keep. What should I do?
Just tell the team on site and we will separate and protect the items carefully.
Do you store furniture and other belongings?
We do not store items directly, but we can arrange storage in the client’s name.
Do you provide hoarding cleaning?
Yes, we have specialist teams and disinfection protocols.
Post-bereavement service?
Yes, we provide post‑mortem cleaning discreetly and safely.
What happens in cases of fire or flooding?
We offer post‑fire and post‑flood cleaning, removing debris and odours.
Do you offer painting and other repairs?
Yes. We coordinate painting, electrical work, plumbing, blinds and locks to deliver the space ready.